Tuesday, May 31, 2011

Postage goes on Sale this Summer. This time YOU can benefit.

Postage Sale Unlike the other USPS postage sale—the one that only the top 16 mailers in the US can qualify for—here's one with your name on it!

All you have to do is put a QR ("Quick Response") code on your direct mail, then drop that mail between July 1 and August 31. In turn the USPS will refund 3 percent of your postage.

"So what's this all about?" you ask, naturally suspicious of anyone who tells you the check is in the mail.

Well, %%dear reader%%, the USPS is getting hip to social media. And YOU can be the beneficiary!

QR Code - 2D
Download a free QR reader to your smartphone, scan the code and enjoy!

The idea is to use a QR code which someone with a mobile device can scan, then land on your website where you can tell them more about your product or service.

A USPS spokesperson explained the official position thusly: "We recognize that the online world will continue to grow and thrive. [You bet, USPS. It's beating your butt!] So we want to make customers aware that mail can be an integral part of their communication (effort) and that campaigns... using direct mail are... effective."

Need Ideas?Let's reiterate: To qualify, you have to mail at Standard or First Class, between July 1 and August 31. Letters and flats only, please, folks. But there's a lot you can do within those very loose guidelines.

Need ideas? Help? Call us! 703-996-0800 We'd be glad to help you take advantage of this deal.

Tuesday, May 24, 2011

Did you hear what they said?

Computer vs. PaperIf you're old enough to remember when "they" said that computers would revolutionize the workplace by eliminating paper... then you'll get a chuckle out of this.

Paper use is actually UP. Trees are down. Go figure.

The best minds of that day also thought that just 10 room-sized computers would have enough fire power to service all the needs of the entire world. But that's another story for another day. It just goes to show how wrong "they" can be. Today you hold more computing power than that in your hand!

Recycle Your Cell PhoneWell, now "they" have come up with an idea that lets your powerful little handheld computer be just a little greener. By "handheld computer" I mean your mobile device. Your cell phone, iPod, PDA (remember them?) or whatever.

It's simple. Clover Technologies has teamed with the US Post Office to collect obsolete mobile devices. And boy, do they have their work cut out for them! "They" estimate there are more than 5B (that's "billion" with a B) mobile devices in use today.

Many of those 5B devices are ending up in municipal dumps where they degrade, destroy water quality, and expensive parts are not recycled.

That's why Clover and the USPS have put mail-back envelopes at 1600 post offices across the country. These postage-paid envelopes allow anyone to ship small electronics to Clover's recycling center where they are broken down into usable parts and then recycled.

Green PlanetSo how is it going?

Since 2008 when the program began, Clover has recycled nearly 1 million units.

Now if I can but persuade my husband, the early adapter, to relinquish part of his sizable collection of telephonic treasures, then I will have done my bit this week to save the environment.

Oh yes. No trees died in the writing of this article. Maybe "they" were more right than I'm giving them credit for.

Tuesday, May 17, 2011

Treats Coming to Your Mailbox Soon! Maybe.

Care Packages"Care Packages" have been a staple of college life for generations. Similarly, "Goodie Bags" have warmed the cockles of many a soldier stationed far from home. These packages from home, lovingly filled with Mom's chocolate chip cookies, popcorn, and other treats fill the void of separation just a bit.

Now the USPS has glommed onto the "Care Package" concept in hopes that manufacturers will realize the benefit of mailing tempting samples to consumers hungry for a bit of good news in their mailboxes.

The "Samples Co-Op Box" concept will contain a mix of health and beauty aids and snack food products from multiple packaged goods companies. The companies—who no doubt have a "no competition in my box" agreement with the USPS—agree to share postage costs.

Sample ShowcaseThe USPS program is set to launch in early May in Charlotte NC and Pittsburgh PA, where about 200,000 consumers will become the guinea pigs for this new postal initiative.

After delivery, the USPS will distribute surveys to consumers to gauge their response to the program—and to the products they received. The test will be considered a success if the manufacturers see an increase in purchases or brand awareness, and if the USPS gets good feedback from the consumers. Analysis of delivery costs, per-box cost and effect on brand awareness as well as retail sales data will take several months to complete.

If the results are favorable, (and what's not to love about receiving free chocolate chip cookies in the mail?) the USPS could do further tests to determine optimum price points or could roll out nationally without further testing. TBD.

The post office does not expect to create revenue from the test. But a permanent program could make millions of dollars for the hard-strapped postal service which lost $8.5B in 2010 and has already lost more than $1.1B in the first two months of 2011.

Macadamia Nut CookieProduct sampling is big business, generating $4B a year in the US alone. The USPS wants to stake its claim on part of that lucrative enterprise and simultaneously chip away at its debt.

Free cookies in my mailbox? Bring 'em on, I say.

I'll take mine with macadamia nuts, please.

Tuesday, May 10, 2011

What's up with Webinars?

Webinars are Linchpin to Multi-MediaMulti-channel marketing is the buzz d'jour, and webinars are a linchpin in that panoply of multi-channel media.

Why so?

Webinars are inexpensive to produce. You've got the talent—maybe you are the talent. (This is not the time to hide your gifts under a bushel basket, friend!) You've got an idea that you're bursting to share. (Enthusiasm is contagious.) You're electronically connected (or could be quickly). And you can email invitations to your 5000 closest friends within an hour of coming up with this brainstorm.

Sounds easy.

But so many webinars are like the party that no one attended. And an unattended webinar can be a lonely place to be...particularly if you are behind the microphone talking to an empty room.

So an enterprising webinar trainer asked her attendees what their preferences were. Time of day. Day of the week. Transmission vehicle. Here are her rather surprising results:

Time of DayTime of Day. It was almost an even split between mornings and afternoons. But the winner was—and I couldn't believe this—evenings! That's right. People were more likely to sacrifice precious free time for a webinar than take time from work. Go figure. We are such drudges.

Day of the WeekDay of the Week. 43.2% of the respondents preferred Monday, with Wednesdays following and Tuesdays coming in last. Thursdays and Fridays didn't even make "also ran" status.

Hence you need to plan ahead. Spontaneity is not an asset. You need to promote days ahead of your event, send out reminders (even day-of-the-event reminders), and then execute early the following week.

Media PreferenceMedia Preference. Since the respondents were webinar attendees, it should come as no surprise to learn that 87.4% said they preferred the webinar format over live stream training (a strong second place), or Facebook and Twitter chats (distant third and fourth place finishers).

And where do these folks feel they are the weakest? 89% said they needed help with their social media skills. That insecurity may be reflected in the media preference hierarchy, but it also shows that for tech-savvy presenters there is a business opportunity.

EntertainmentEntertain or die. Your webinar has a lot of heavy competition. If you don't live up to the audience's expectations, the escape button is close at hand, and they can anonymously vote with their fingers.

If you like to drone on and on, choose another vehicle. Maybe a blog.

Remember Your Audience!Remember, your audience is used to seeing fast-cut TV, music videos and films. In more than one sense, these professionally produced media are your direct competitor for people's time and attention.

But if you can entertain as you educate your audience, perhaps a webinar is a good tool for you to put in your marketing tool bag.

Tuesday, May 3, 2011

Postage goes on Sale this Summer. The USPS plays Texas Hold'em

Rumors CirculatingExcited rumors have been circulating for several weeks now that the post office is preparing to put postage "on sale" this summer.

Rumor confirmed.

But like most rumors—and poker games—there's a grain of truth, a lot of misdirection, and real-time strategies and intricacies that haven't been thoroughly worked out yet. Unlike most poker games among friends, the stakes here are enormous.

Here's the deal as I understand it.

The USPS says that a small number of organizations spending more than $250 million a year on advertising could qualify. These unnamed 16 top advertisers (that's it—just 16 companies are being invited to participate!) will be expected to mail between 500,000 and 1 million pieces each of First Class or Standard mail.

Those are the basic rules. Limited players: only a chosen few can play at these rarified heights.

Lots of mail: this bargain comes at a price for the advertisers. And someone—but I don't know who—is developing a unique set of metrics to measure the success of the campaigns.

Poker GameBut is that someone playing with a marked deck? For example, who wrote "the unique set of metrics?" I dunno. How are these metrics different? "Unique?" I don't know that either. But that is where the cards could be stacked.

On this side of the table, the USPS is putting a lot on the line. If a mailing's response does not achieve "success," (as defined by that "unique matrix"), then the USPS will refund the participating company up to $250,000 in postage.

On the far side of the table, the participating companies have skin in the game, too. If their mailing test fails (that "unique matrix" again), the USPS will not refund printing and production costs.

Explaining the USPS's thinking behind this high-stakes challenge, a USPS spokesperson said "The Postal Service recognizes that... a number of large advertisers do not employ the mail as a key component of their advertising mix. We strongly believe that in any intelligent, integrated campaign, mail can play a part. The objective... is to put our money where our mouth is and to prove to large advertisers that mail will improve the ROI of their marketing campaigns."

Here's the RulesThe "sale" may be extended for as long as two years, but is limited to organizations spending less than 0.36% of their total ad budget on postage. It follows on the heels of other postage "sales" that the USPS initiated in 2009 and 2010 in an effort to boost lagging volumes.

Like a marathon poker tournament, apparently we won't know how this ambitious effort fares for quite some time. Let the chips fall where they may.