New Proof that Men are from Mars & Women are from Venus.

Like we needed any corroboration!

Ladies: If you've ever wondered if your husband/boyfriend/brother/father has tuned out in the middle of an intense discussion (and who among us can't honestly say this has happened)...

Gentlemen: If you've ever found yourself in the awkward position of seeing your boss's mouth moving, you hear angry sounds spewing forth, but you simply can't figure out what he's saying (sound familiar?)...

Then you have experienced first-hand the new scientific finding that says when men are tense, the part of their brains that reads facial expressions and emotions shuts down.

It's not their fault, really. Men are wired to respond like deer in a headlight when under this kind of social stress.

Researcher Mara Mather of the University of Southern California explains, "For men under stress, the regions of the brain used for social understanding became less coordinated with other regions, especially when looking at angry faces."

The men simply shut down. They withdraw, reacting to too much stimulation. Mather suspects hormones. Male brains with higher testosterone level allow less activity in the brain's facial-expression region.

On the other hand, she writes, "For women, those regions were more coordinated. When looking at someone showing emotion, women put themselves in the others' shoes."

Mather's conclusion? "If a man and a woman are in a stressful situation," she writes, "they may want to change their strategies for how they relate to each other."

What does this have to do with marketing?

Successful marketing requires that you understand your audience.

So if you and your spouse find yourselves discussing (ahem) who is going to walk the dog at 3:30 in the morning, my advice is "Keep the lights off!"

Your husband won't see your face, so won't freeze up. Hence you can have a lengthy, adult conversation about the situation. And when you win the argument — I mean discussion — he won't see you smirking in the dark as you roll over to go back to sleep.

Now that's successful marketing.

The 4 Rules of Direct Marketing: Ignore them at your own risk

I think we can agree that direct marketing is complicated. It’s a mix of strategy, psychology, technology, with a modicum of just luck thrown in for seasoning. But it essentially all boils down to 4 rules that can make—or break—your mailing.

Much as Boris Pasternak said of families in Dr. Zhivago, (All happy families are alike; unhappy families are different, each in its own way), all successful marketing efforts have 4 things going for them. All unsuccessful marketing has violated one (or more) of the rules.

Rule #1. What does your mail (or e-mail) LOOK like? Does it stand out in the crowd? Are the colors and design attractive? Does it “catch the eye” right away? Catching the eye is good—it gives your promotion that little extra millisecond in someone’s hand—a millisecond that could be enough to advance your mailing to rule #2.

If mail, is it big enough? If your mail is so small that the carrier hides it inside a missing kids flyer, then your mail is lost. If your mail is buried with 50 other advertisers, it is not doing what it could—what it should—do for you. It’s violated Rule #1.

Violate Rule #1, and you’ve lost the race at the starting gate. People have to see your offer before they can respond to it.

Rule #2. Does your promotion SPEAK to the recipient? Does it catch attention with a good headline, or teaser, or an offer that a recipient can’t refuse? Does it make recipients want to read further? (more on great hooks another day). Does it recognize the recipient’s needs/wants/concerns? Is the message more “you” than “me?” Are you reaching out to establish a relationship or just talking to yourself? Bottom line: are you speaking to the recipient?

If rule #1 engages the eye; rule #2 engages the brain. You need to analyze how you can best present your message to your audience. Succinctly. Cleverly. Pointedly.

If brevity is wit, less is often more. You want to present your information in such a way that recipients want to read more and know more about your organization/offer. You want them to want to open the email, or flip over the postcard and read on. You want to keep them engaged.

Violate Rule #2 and you’ve lost your audience. Your promo dies an ignominious death in the recycle pile or delete bin.

Rule #3. Are you addressing the right AUDIENCE? You could have the most beautifully designed and written piece, but if you’re sending it to the wrong people, they won’t care. Your campaign is over.

How do you find your audience? Go to someone who knows lists. There are 40,000+ lists on the rental market in the US. A reputable list broker like Paul&Partners will be able to steer you in the right direction.

The broadest—and cheapest—is a list of all addresses in the US. If you’re announcing a new restaurant in the neighborhood, this is the list for you. However, if you’re announcing a pricey new pre-school, then you need “selects” like household income, as well as presence (and age) of children. Your list got smaller, more targeted, and more expensive. And your marketing probably will be much more successful.

If you’re asking for contributions, go to contributor lists. (More on this huge subject another day, too.) There are also lists of people with specific medical ailments, and lists of publication subscribers. Lists of people who listen to certain genres of music…people who own (or rent) their home…what kind of car they drive…what they like to do in their spare time…if they’ve just married/divorced/had a child or retired…and about a million other details about their lives. Details you can use to find the exactly right people you need to address.

Business lists can tell you the industry, size of company, number of employees, annual billings, computer software they use, number of locations, and a multitude of other “selects” that you can use to define your market.

There are lists for everything. Approaching the right people is the lynchpin to marketing success. Analyze your message; define the audience that would be most receptive. Then call a list broker.

Rule #4. TIMING. It sounds obvious, but you need to launch your marketing at the time when your message would be appropriate. Don’t send summer camp messages at Christmas. Duh!

But Rule #4 also has an evil doppelganger. You could do everything right, but then something happens outside your control and your mail fails.

A tornado comes out of the blue and destroys the town you just sent your mailing to…a hurricane devastates the city where you have been planning to have your annual meeting…a blizzard, flood or fire seizes the headlines, hearts and wallets of people. Your marketing, no matter how ingenious or clever, doesn’t have a chance.

Those outside influences needn’t stop with weather-related disasters. On a macro scale, geopolitical events like invasions, wars, or unexpected emergencies large and small can refocus the mind and work against your campaign. On a micro scale, an unexpected illness or death of a family member or beloved pet, a car that just broke down for the last time, a really bad report card, or many other recipient-level disasters can doom your promotion household by household.

You can’t control everything all the time. Rule #4 is the “gotcha” factor. It’s Loki, the Norse god of mischief and mayhem, having his way with you.

Sometimes you just can’t win. But if you follow the rules, you’ll give your marketing the very best chance of being a success.

Finding my new BFF!

I can’t tell you how many times people ask me to help them with direct mail marketing….but they can’t tell me who their audience is!

Like the guy last Thursday who wanted to mail to “People who love their homes.”

Or the lady who defined her audience as “women.”

They are Doomed! Doomed! Doomed!

There is absolutely no clarity or critical thinking on their part. They can’t give me a reason why “women” would care about their product or service.

But ask me to find “Married African American women ages 25-50, in a specific geography, with household income over $xx, and kids” now there’s something I can work with!

We’re talking about knowing the audience for your message. Understanding who you are trying to reach so you can tailor your presentation to them. Finding your new BFF! (Best Friend Forever)

Demographics. Big word, but use it right and it can generate huge results.

For instance, last week I had the privilege of working with Kathy, a real estate agent who knew exactly the audience she wanted to reach. She knew her demographics.

She wanted homeowners with household income over $100,000 and home values over $775,000. Having lived in their homes for at least 10 years, they are now empty nesters. And yes, she wanted a very specific geographic area.

Sweet! She had her demographics down pat.

I had to go out only 1.39 miles from her office to find 1000 families that met her criterion. Her sales literature, phone calls and conversations are targeted to their unique needs. Her closure rate should be phenomenal because she “talks the talk” and “walks the walk.” She knows her audience and what drives them.

Most of these folks (772 of them) have HHI over $250K. The majority (714 families) have lived in their homes more than 14 years.

Are they ready to downsize? Retire? Move up and move out? I assure you Kathy will know in short order. Sales will inevitably follow.

So here’s the next-to-last word on demographics. Truly, thoughtfully consider the optimal person for your message. Not every person is the right person for every message. By using selective demographics to weed out inappropriate people, you can select the people who are right for your message.

Among some of the defining demographic factors are age, gender, household income, marital status, homeowner/renter, home value and length of residence, type of home (ie multi-family or single family), geographic location.

If you need to have even deeper analysis, you can ask for political or religious affiliation, credit worthiness, hobbies and interests, type of car they are likely to drive, pets and a multitude of other factors.

Last word: If you don’t know if something is available, ask. But don’t ask for information that is not core to your message. You’ll pay for something that you really don’t need. And that’s almost as stupid as mailing to “people who love their homes.”

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